299be's Privacy Policy

1 Introduction & Scope

299be ("we", "us", "platform") operates a reliable online gaming and betting service for users in Bangladesh. We believe that protecting user privacy is a fundamental responsibility. This privacy policy explains what information we collect when you use 299be's website, app, or related services ("Services"), why we collect it, and how we manage it.

This policy applies to all services provided by 299be. By registering on or continuing to use our platform, you are considered to have fully accepted the terms of this policy. If you have any questions, please contact us at [email protected].

2 What Information We Collect

299be may collect your information from various sources. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

When you create an account on 299be or use our services, you provide the following information yourself:

• Full name and date of birth
• Email address and mobile number
• Payment information (relevant details for bKash, Nagad, Rocket, or bank accounts)
• Documents required for identity verification (National ID card or passport details)
• User preferences and communication-related information

2.2 Automatically Collected Information

When you use 299be, our system automatically collects certain technical information:

• IP address and device type
• Browser type, version, and operating system
• Logs of which pages you visited and for how long
• Information obtained from cookies and similar tracking technologies
• Information about the time and location of account logins

2.3 Transaction Information

To ensure financial security, a record of every deposit and withdrawal made on 299be is kept. This includes the transaction time, amount, method, and associated reference number.

3 Purpose of Using Your Information

299be uses collected information only for specific and legitimate purposes. The reasons we use your information are described below:

3.1 Account Management & Service Delivery

Your information is used to keep your account active, verify your identity, process deposits and withdrawals, and maintain gaming services.

3.2 Security & Fraud Prevention

299be monitors your transaction and login history to detect suspicious activity, prevent unauthorized access to accounts, and take action against financial fraud.

3.3 Customer Support

When you request support via live chat or email, we verify your account information to ensure your issue is resolved quickly. Messages sent through support channels are also recorded.

3.4 Responsible Gaming

299be can monitor user gaming behavior to identify potentially problematic patterns and, where necessary, take steps to set limits or provide assistance.

3.5 Meeting Legal Obligations

Information necessary to comply with anti-money laundering (AML) and know your customer (KYC) regulations is stored and processed in accordance with the law.

3.6 Service Improvement

Collected information helps us analyze the user experience to improve service quality and make decisions about managing new features.

4 Cookies & Tracking Technologies

The 299be website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the quality of the service.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the website — such as maintaining your login state and managing secure sessions.

4.2 Functional Cookies

These cookies are used to remember your language preferences, interface settings, and previous activity, making future visits more convenient.

4.3 Analytical Cookies

These cookies are used to analyze website usage statistics and monitor service performance. The data collected is generally anonymous.

5 Sharing & Disclosure of Information

299be does not sell or rent your personal information to third parties. However, sharing information may be necessary in certain circumstances:

5.1 Payment Processors

Necessary information is exchanged with payment service providers such as bKash, Nagad, Rocket, and bank transfers to complete financial transactions. These organizations manage information according to their own privacy policies.

5.2 Technology Service Providers

There are some trusted third-party partners for server hosting, cybersecurity, game content delivery, and analytics services. They may use information only for designated tasks under strict confidentiality agreements.

5.3 Legal Obligations

299be is required by law to provide relevant information in cases involving court orders, legal demands from government authorities, or money laundering investigations.

5.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new owner. You will be notified in advance if such a change occurs.

6 Data Security Measures

299be takes industry-standard technical and administrative steps to keep your information secure. The key elements of our security framework are:

• SSL Encryption: SSL/TLS encryption technology is used for all data transfers between the website and servers, protecting information from third-party interception.
• Data Encryption: Stored sensitive information — such as passwords and payment details — is secured with strong encryption algorithms.
• Access Controls: Only authorized staff can access specific user information, and a log of every access is maintained.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An additional verification process is activated for suspicious logins.

7 Data Retention Period

299be does not retain personal information for longer than necessary. The retention period for information is determined based on the following policies:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, certain information (particularly transaction records) may be kept for a defined period due to legal obligations.
• Documents related to KYC and identity verification are retained for a specified period in accordance with regulatory requirements.
• After an account closure request is processed, unnecessary information is securely deleted.

8 User Rights

As a user of the 299be platform, you have the following rights over your own information:

8.1 Right to Access

You can find out at any time what information we have stored about you and how it is being used.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or via the support team.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You can object to your information being used for direct marketing or specific profiling purposes.

8.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, send an email to [email protected] or contact us via live chat. We will process your request as quickly as possible.

9 Protection of Minors

299be's services are for users aged 21 and above only. We do not knowingly collect or process information from minors.

Age verification is mandatory during the registration process. If a user registers with false information and is later found to be a minor, the relevant account will be immediately closed and the collected information will be deleted.

If you believe a minor is using 299be, notify us immediately at [email protected].

10 Third-Party Links & Services

The 299be platform uses software from third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver game content. These providers have their own privacy policies, for which 299be is not responsible.

If our platform contains links to other websites, 299be is not responsible for the data collection practices of those sites. It is advisable to read the privacy policy of any external website before visiting it.

11 Changes to the Policy

299be may update this privacy policy as needed. If there are significant changes to the policy, we will clearly announce them on the website and send a notification to registered email addresses.

If you continue to use 299be after changes are made, you will be considered to have accepted the updated policy. If you do not agree to any changes to the policy, please contact the support team to close your account.

12 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact the 299be support team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week through the website
• Language: Support is available in Bengali and English

We will try to respond to your message as quickly as possible.